Creating and editing static and multimedia user documentationĭedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. Consulting with faculty and student users Providing direct support for Tier 2 incidents and coordinating Tier 3 support among other TLOS employees for platforms and tools managed by TLOS Collaborating with IT Experience and Engagement on Tier 1 support Responsibilities include, but are not limited to: The User Support Specialist manages one 1,500-hour wage employee and two student employees and provides frontline support to faculty and students using the various educational platforms and tools deployed at the university, including the learning management system (Canvas) and video-conferencing tools (Zoom and Kaltura). TLOS supports the university’s technology-enhanced learning environments, both physical and virtual, and partnering with faculty to design and develop successful digital learning experiences. The User Support Specialist is a 12-month administrative/professional faculty position reporting to the Senior Director of Support Services in Technology-enhanced Learning and Online Strategies (TLOS), a unit within the Division of Information Technology.
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